Behind Closed Doors...MYSTERY SHOPPING

Do you know what happens when the salon doors close?

Your clients trust you with their wellbeing but is your service living up to their expectations?

Conducting regular Mystery Shopping can help you monitor your Therapists whilst ensuring a compliant service delivery and a high customer retention rate.


Our expert Monica will use and personalise various methods to assess your practice standards. Whether you are a Spa, Salon, Hotel Spa or a Retreat offering beauty services, massage and body treatments or skin care, she can help!

Do you require specialist assistance with a new Wellness Spa project, or seeking to improve the Operation of your existing Wellness Spa?

Gateway Workshops Training 

London, WC2H 9JQ

For student enquires please e-mail:

Therapy Harley Street Clinic

London, W1G 9PF

For appointment requests please email:

© 2017-2020 by Elemental Massage Therapy

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