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Before booking onto our courses, please read through these FAQ's about Our Course Booking and Cancellation Policies

1. What is your cancellation policy?

We require a notice of 14 days for any cancellations. Please note, this starts from the day you booked on the website. If this notice period is not adhered to, the deposit is non-refundable and non-transferable*.

2. Can I get a refund for my deposit?

Deposits are strictly non-refundable and non-transferable* unless the required notice of 14 days is given in writing from the day of your booking.

3. What happens if I can't attend the course due to personal reasons?

We understand that unforeseen circumstances can occur. However, our policy is firm due to the administrative costs incurred. Unless there has been a death in the immediate family or a major health diagnosis (i.e. cancer) that prevents the student from continuing with their studies, we cannot offer a refund or transfer.

4. Can I transfer my deposit to another course?

Deposits are non-transferable* unless the required notice of 14 days is given in writing from the day of your booking.

5. What if my transport is cancelled or I am unwell?

Unfortunately, we cannot refund or transfer your deposit due to these reasons. It's recommended to make sure your travel and personal plans are stable before booking.


6. What if I must self-isolate due to COVID-19 or a similar virus?

Our policy remains the same. We cannot refund or transfer your deposit due to self-isolation requirements.

7. What if I have a medical condition or I am Pregnant? Can I still attend and participate in one of your courses?

To ensure your safety and well-being during our training, please let us know ahead of time if you have any medical issues that would impede the learning process OR if you are PREGNANT. If there is even a slight chance this may be an issue, don't hesitate to contact us for more information!

If you are pregnant in the 1st trimester, you can still participate in the training and you will be working but not receiving massage as this is contraindicated in the first trimester. If you are past the first trimester, a medical note from either midwife or GP will be required if you want to receive massage (please note that some massage modalities will not be suitable in pregnancy at all such as Deep Tissue, Hot Stones, etc therefore even with a medical note, you may not be suitable to be worked on). If in doubt, please send us an email prior to booking to confirm.

8. What is the legal cooling off period?

The legal cooling off period is 14 days. This begins from the day you booked on our website, not 14 days before the course start date.

9. What if I wasn't aware of the terms and conditions?

When booking a course, you are required to read our terms and conditions before proceeding with the booking. By paying the deposit, you enter a legal contract with us agreeing to these terms.

10. What regulations do you follow?

We adhere to the legal requirements for the Distance Selling Regulations year 2013, which were updated to the Consumer Contracts Regulations in 2014.

11. Are your terms and conditions fair and just?

Our terms and conditions have been passed as correct and deemed as being fair and just by professional accreditation bodies.

*unless otherwise stated in our Terms and Conditions, please read below.

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