We require a notice of 14 days for any cancellations. Please note, this starts from the day you booked on the website. If this notice period is not adhered to, the deposit is non-refundable and non-transferable.

The legal cooling off period is 14 days. This begins from the day you booked on our website, NOT 14 days before the course start date.

Under the Consumer Contracts Regulations 2013, you have the right to cancel your online course booking within 14 calendar days of registration and before the course starts, entitling you to a full refund. Cancellations and refunds outside this period are subject to our standard terms and conditions. Once you access and begin the course, you are no longer eligible for a refund, even if within the 14-day period. All refund requests should be sent to contact@elemental-massage.co.uk, and refunds may take up to 30 days to process.

We require a minimum of two students to run a course. On occasions, due to last-minute cancellations or insufficient numbers, we may have to rearrange your course date. In such cases, we will offer you a transfer to either an in-person or online class (if applicable) or a full refund. Once you accept a transfer to a new course date, your original booking becomes non-refundable. We cannot accept responsibility for changes to your childcare, work commitments, travel, accommodation arrangements, and associated fees when the course is postponed. For any questions, please contact us at contact@elemental-massage.co.uk.

To ensure your safety and well-being during our training, please let us know ahead of time if you have any medical issues that would impede the learning process OR if you are PREGNANT. If there is even a slight chance this may be an issue, don't hesitate to contact us for more information! If you are pregnant in the 1st trimester, you can still participate in the training and you will be working but not receiving massage as this is contraindicated in the first trimester. If you are past the first trimester, a medical note from either midwife or GP will be required if you want to receive massage (please note that some massage modalities will not be suitable in pregnancy at all such as Deep Tissue, Hot Stones, etc therefore even with a medical note, you may not be suitable to be worked on). If in doubt, please send us an email prior to booking to confirm.

Deposits are non-transferable unless the required notice of 14 days is given in writing from the day of your booking.

Our policy remains the same. We cannot refund or transfer your deposit due to self-isolation or illness requirements.

We understand that unexpected situations can arise. However, our policy remains in place due to the administrative costs involved. Unless there is a significant personal emergency, such as the loss of an immediate family member or a serious health condition that prevents the student from continuing their studies, we are unable to offer a refund or transfer.

Unfortunately, we cannot refund or transfer your deposit due to these reasons. We recommend ensuring your travel and personal plans are stable before booking. If you have any concerns, please contact us at contact@elemental-massage.co.uk.

If you accidentally book two places, please notify us immediately. We will promptly rectify the error in our system and make the extra place available again for other students to book. If you do book two places in error, there will be a £10 admin/bank fee for processing the refund of your deposit. To avoid this fee, you may chose to move your deposit to another course.

When booking a course, you are required to read our terms and conditions before proceeding with the booking. By paying the deposit, you enter a legal contract with us agreeing to these terms.

If you book a course without having the required pre-requisite qualification, please note that our advanced courses require students to hold a Level 3 Body Massage qualification, which must include a Level 3 Anatomy and Physiology. We encourage students to email us in advance if they are unsure whether their qualifications meet the requirements for a course. If you do book a course without the appropriate qualification, there will be a £10 admin/bank fee for processing the refund of your deposit. To avoid this fee, you may chose to move your deposit to another course that does not have any pre-requisites.

We adhere to the legal requirements under the Consumer Contracts Regulations and Consumer Rights Act 2015. We also comply with the Data Protection Regulation (GDPR).

Deposits are strictly non-refundable and non-transferable unless the required notice of 14 days from the day of your booking is given in writing.

For the CPD courses, we recommend wearing comfortable clothes that allow for easy movement and quick changes in and out of them. This will help ensure you’re comfortable during practical sessions and able to adjust as needed. For ITEC course professional uniform is required and the exact attire requirements will be sent to you in your confirmation email.

Massage tables are provided, but you will need to bring your own towels and table cover for use throughout the course. Detailed information on the specific towels to bring will be included in your confirmation email once you’ve booked the course.

Long nails are not recommended for massage courses. They can restrict the effectiveness of massage techniques and may impact the safety of the treatment, as well as the comfort of the client. It's best to keep nails short and well-maintained to ensure optimal practice and client care.

Yes, students will work on each other during the course, as we believe this is an important part of the learning process.

Yes, our classes are mixed. If you have any special requirements, such as for religious purposes, please feel free to email us, and we will do our best to accommodate your needs. If you prefer not to receive treatments for religious or any other reasons, you are welcome to bring a model with you.

If you have a condition that is a contraindication for massage, you are welcome to bring a model with you. Please inform us at the time of booking. If you are unable to bring a model, we will try to provide one, but we always ask that students bring their own if possible.

No, once you have completed the course and received your certificate, refunds are not available. If you are dissatisfied with your course, it is crucial to bring this to our attention as soon as possible during the course itself. Initially, address your concerns with your tutor. If the issue remains unresolved, you may escalate the matter by writing to the Director at contact@elemental-massage.co.uk. However, once you have been assessed and certified, no refunds will be eligible.