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FAQ's

Before booking onto our courses, please read through these FAQ's about Our Course Booking and Cancellation Policies

1. What is your cancellation policy?

We require a notice of 14 days for any cancellations. Please note, this starts from the day you booked on the website. If this notice period is not adhered to, the deposit is non-refundable and non-transferable*.

2. Can I get a refund for my deposit?

Deposits are strictly non-refundable and non-transferable* unless the required notice of 14 days is given in writing from the day of your booking.

3. What happens if I can't attend the course due to personal reasons?

We understand that unforeseen circumstances can occur. However, our policy is firm due to the administrative costs incurred. Unless there has been a death in the immediate family or a major health diagnosis (i.e. cancer) that prevents the student from continuing with their studies, we cannot offer a refund or transfer.

4. Can I transfer my deposit to another course?

Deposits are non-transferable* unless the required notice of 14 days is given in writing from the day of your booking.

5. What if my transport is cancelled or I am unwell?

Unfortunately, we cannot refund or transfer your deposit due to these reasons. It's recommended to make sure your travel and personal plans are stable before booking.

 

6. What if I must self-isolate due to COVID-19 or a similar virus?

Our policy remains the same. We cannot refund or transfer your deposit due to self-isolation requirements.

7. What is the legal cooling off period?

The legal cooling off period is 14 days. This begins from the day you booked on our website, not 14 days before the course start date.

8. What if I wasn't aware of the terms and conditions?

When booking a course, you are required to read our terms and conditions before proceeding with the booking. By paying the deposit, you enter a legal contract with us agreeing to these terms.

9. What regulations do you follow?

We adhere to the legal requirements for the Distance Selling Regulations year 2013, which were updated to the Consumer Contracts Regulations in 2014.

10. Are your terms and conditions fair and just?

Our terms and conditions have been supplied by a contract Lawyer and checked by Trading Standards. They have been passed as correct and deemed as being fair and just by professional accreditation bodies.

*unless otherwise stated in our Terms and Conditions, please read below.

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