Question 1

What is your cancellation policy?

Accepted Answer

We require a notice of 14 days for any cancellations. Please note, this starts from the day you booked on the website. If this notice period is not adhered to, the deposit is non-refundable and non-transferable.

Question 2

What is the legal cooling off period?

Accepted Answer

The legal cooling off period is 14 days. This begins from the day you booked on our website, NOT 14 days before the course start date.

Question 3

What is your refund policy for online courses?

Accepted Answer

Under the Consumer Contracts Regulations 2013, you have the right to cancel your online course booking within 14 calendar days of registration and before the course starts, entitling you to a full refund. Cancellations and refunds outside this period are subject to our standard terms and conditions. Once you access and begin the course, you are no longer eligible for a refund, even if within the 14-day period. All refund requests should be sent to contact@elemental-massage.co.uk, and refunds may take up to 30 days to process.

Question 4

What happens if the course is postponed?

Accepted Answer

We require a minimum of two students to run a course. On occasions, due to last-minute cancellations or insufficient numbers, we may have to rearrange your course date. In such cases, we will offer you a transfer to either an in-person or online class (if applicable) or a full refund. Once you accept a transfer to a new course date, your original booking becomes non-refundable. We cannot accept responsibility for changes to your childcare, work commitments, travel, accommodation arrangements, and associated fees when the course is postponed. For any questions, please contact us at contact@elemental-massage.co.uk.

Question 5

What if I have a medical condition or I am Pregnant? Can I still attend and participate in one of your courses?

Accepted Answer

To ensure your safety and well-being during our training, please let us know ahead of time if you have any medical issues that would impede the learning process OR if you are PREGNANT. If there is even a slight chance this may be an issue, don't hesitate to contact us for more information!
If you are pregnant in the 1st trimester, you can still participate in the training and you will be working but not receiving massage as this is contraindicated in the first trimester. If you are past the first trimester, a medical note from either midwife or GP will be required if you want to receive massage (please note that some massage modalities will not be suitable in pregnancy at all such as Deep Tissue, Hot Stones, etc therefore even with a medical note, you may not be suitable to be worked on). If in doubt, please send us an email prior to booking to confirm.

Question 6

Can I transfer my deposit to another course?

Accepted Answer

Deposits are non-transferable unless the required notice of 14 days is given in writing from the day of your booking.

Question 7

What happens if I need to self-isolate or fall ill?

Accepted Answer

Unfortunately, we cannot refund or transfer your deposit due to self-isolation or illness. We recommend ensuring your health and personal plans are stable before booking. If you have any concerns, please contact us at contact@elemental-massage.co.uk.

Question 8

What happens if I can't attend the course due to personal reasons?

Accepted Answer

We understand that unexpected situations can arise. However, our policy remains in place due to the administrative costs involved. Unless there is a significant personal emergency, such as the loss of an immediate family member or a serious health condition that prevents the student from continuing their studies, we are unable to offer a refund or transfer.

Question 9

What should I do if my transport is cancelled or I become unwell?

Accepted Answer

We cannot refund or transfer your deposit due to transport cancellations or illness. Please ensure your travel and personal plans are stable before booking. If you have any concerns, contact us at contact@elemental-massage.co.uk.

Question 10

What if I accidentally book two places?

Accepted Answer

If you book two places by mistake, notify us immediately. We will correct the error and make the extra place available for others. A £10 admin/bank fee applies for refund processing, but you can avoid this fee by transferring your deposit to another course. Contact us at contact@elemental-massage.co.uk for assistance.

Question 11

What if I didn't read the terms and conditions before booking?

Accepted Answer

By paying the deposit, you agree to our terms and conditions, which must be read before booking. This forms a legal contract with us. If you have any questions, please review our terms or contact us at contact@elemental-massage.co.uk.

Question 12

What if I book a course without having the right pre-requisite qualification?

Accepted Answer

If you book a course without having the required pre-requisite qualification, please note that our advanced courses require students to hold a Level 3 Body Massage qualification, which must include a Level 3 Anatomy and Physiology. We encourage students to email us in advance if they are unsure whether their qualifications meet the requirements for a course.
If you do book a course without the appropriate qualification, there will be a £10 admin/bank fee for processing the refund of your deposit. To avoid this fee, you may chose to move your deposit to another course that does not have any pre-requisites.

Question 13

What regulations do you follow?

Accepted Answer

We adhere to the legal requirements under the Consumer Contracts Regulations and Consumer Rights Act 2015.  We also comply with the Data Protection Regulation (GDPR).

Question 14

Is it possible to get a refund for my deposit?

Accepted Answer

Deposits are non-refundable and non-transferable unless you provide a 14-day notice in writing from the day of your booking. For more details, please contact us at contact@elemental-massage.co.uk.

For Massage Therapists who are able to tap into their passion and connect with clients on a deeper level.

FAQ's

Frequently asked questions

What is your cancellation policy?

What is the legal cooling off period?

What is your refund policy for online courses?

What happens if the course is postponed?

What if I have a medical condition or I am Pregnant? Can I still attend and participate in one of your courses?

Can I transfer my deposit to another course?

What happens if I need to self-isolate or fall ill?

What happens if I can't attend the course due to personal reasons?

What should I do if my transport is cancelled or I become unwell?

What if I accidentally book two places?

What if I didn't read the terms and conditions before booking?

What if I book a course without having the right pre-requisite qualification?

What regulations do you follow?

Is it possible to get a refund for my deposit?

ELEMENTAL MASSAGE LTD
Company Number: 12687164

For Massage Therapists who are able to tap into their passion and connect with clients on a deeper level.

FAQ's

Frequently asked questions

What is your cancellation policy?

What is the legal cooling off period?

What is your refund policy for online courses?

What happens if the course is postponed?

What if I have a medical condition or I am Pregnant? Can I still attend and participate in one of your courses?

Can I transfer my deposit to another course?

What happens if I need to self-isolate or fall ill?

What happens if I can't attend the course due to personal reasons?

What should I do if my transport is cancelled or I become unwell?

What if I accidentally book two places?

What if I didn't read the terms and conditions before booking?

What if I book a course without having the right pre-requisite qualification?

What regulations do you follow?

Is it possible to get a refund for my deposit?

ELEMENTAL MASSAGE LTD Company Number: 12687164

ELEMENTAL MASSAGE LTD
Company Number: 12687164