1. ​​If you, the student, have paid a deposit to Elemental Massage School and you find it necessary to cancel your enrollment in the course, we kindly ask that you provide your tutor with written notice of at least 10 days in advance of starting the course, to expire at 9am on the morning of the course. If you happen to cancel on account of medical reasons, we may request you to provide us with appropriate medical documentation. Such documentation must be submitted to us within a reasonable timeframe to enable us to process your cancellation. We trust that you recognise the importance of adhering to these procedures which allow us to effectively manage our course programs and resources.    

2. In the event that a student submits the required notice as stated under point 1 of our policy, we are pleased to inform that they shall be eligible to receive a reimbursement of 50% of the remaining balance payment for the course fee after the deposit payment has been processed. This refund is subject to meeting the criteria outlined in the notice, including adhering to the specified timeframe and fulfilling any additional requirements.

3. In the event that a student fails to provide the necessary notice specified in point 1, they will not be eligible to receive a refund for any course fees paid, unless the tutor is able to find another student to fill the vacant place in the course. It is imperative that students comply with the notice requirements to avoid any financial implications. In the event that a place can be filled, the tutor will endeavor to provide a refund to the withdrawing student but will not be held liable for any costs associated i.e. transport costs, accommodation costs etc. Therefore, it is highly recommended that students fulfill their obligations and provide sufficient notice to ensure a smooth and satisfactory experience for all parties involved

4. In the event that you are unable to attend the course, it is imperative that you provide us with written notice prior to the course start date. Should you fail to appear on the day of the course or cancel your attendance without providing written notification, the full course fee will be deemed non-refundable and non-transferable. 

5. Please be advised that non-participation in the course does not absolve you of your obligation to settle the full remaining course fees as agreed upon registration.

6. Your Tutor cannot be attributed responsibility to any changes to a student's work commitments, health status, or personal circumstances.

7. In the event that a course is cancelled due to low enrollment numbers or other unexpected factors beyond our control, we aim to provide accommodating solutions. One possible option is transferring you to an alternate course date that aligns with your schedule and learning objectives. Alternatively, we also offer a full refund if you prefer not to transfer to another course.

8. The balance payment for your course is to be paid directly to your tutor. This means that in the event of a course cancellation, your tutor bears the sole responsibility for refunding any balance payments owed to you. I would like to emphasize that Elemental Massage LTD shall not be held accountable for issuing any balance refunds. You can be assured that as your tutor I will maintain a high level of professionalism and I will promptly issue any outstanding balance refunds. This includes situations where the tutor may have left Elemental Massage School. As a result, you can have peace of mind knowing that you are legally protected, since your tutor is the primary point of contact for any balance refunds due to you.

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*for balance payments paid to Tutors only

* different booking terms apply for deposits paid to the school, please check Booking TOBs on our website